To ensure the utmost app security and player safety, KKPoker takes its responsibility to do the customer verification seriously. Therefore, all players must complete various ID verification levels to access in-app features such as deposit and withdrawal operations.
ID verification processes are also part of our legal and regulatory requirements. We are obligated to ensure all customers are aged 18 or over and ensure all identities are genuine. Completing the ID verifications helps ensure online gaming safety for yourself and the whole KKPoker community.
FINDING THE ID VERIFICATION
To start the ID Verification process, and unlock/access the KKPoker features, follow the simple steps below.
Open the KKPoker app and select ‘Profile’ > ‘Verification’
Level 1 Verification - Basic Info
In Level 1, please upload your basic information such as Name(s), Photo ID. No, Date of Birth, Home Address and City. You will also be required to provide a valid email address, which will be linked to your account.
The personal information you provide in Level 1 will also be used as a reference point during Level 2 verification. Please ensure your information is true and accurate; otherwise, your cashier options could be later restricted.
( Note: Players can later change their linked email via the in-app verification page )
Level 2 Verification - Photo ID + Proof of Address
Level 2 verification requires you to upload a valid Photo ID. Depending on your location, this can include/be limited to Passport, Driving Licence, National ID Card.
Please ensure you do not upload expired, cutout, blurry, or handwritten ID documents, as doing so may result in ID verification being rejected.
For ‘Proof of Address’, please upload an image or photocopy of your chosen document, e.g., a utility bill, a bank statement, a letter from the government or other public authorities, or a valid ID with your current residential address.
All images must be smaller than 15MB and saved in ‘.JPG’, ‘.JPEG’, or ‘.PNG’ format.
Verification can take up to 72 hours to be reviewed.
STATUS
There is four ID Verification status, as referenced below:
- Not Set - No information has been provided.
- Submitted - Information has been successfully provided and is being reviewed.
- Rejected - Information has been reviewed but was rejected.
- Verified - Information has been reviewed and was accepted.
Players will receive in-app notifications to update them on their Level 2 verification process.
KKPOKER DATA PROTECTION
KKPoker adheres to strict regulations in regards to data protection. All personal data submitted is stored on servers complying with the Isle of Man gambling licensing requirements. This means we ensure all information, including uploaded personal documentations, are securely held and never shared with third parties.
CONTACT US
If you encounter any problems or need additional support concerning ID Verification processes, please make use of the KKPoker in-app feedback portal or contact:
The KKPoker Customer Support team will endeavour to reply to your message within 48 hours.
